Return Policy

Effective Date: 12 January 2025
Business Name: Shopmovies
Website: www.shopmovies.co.uk
Email: contact@shopmovies.co.uk
Business Address: Satellite Town, Lagos

1. Introduction

Welcome to Shopmovies.co.uk (Shopmovies Limited). We are a multi-vendor online marketplace that allows independent sellers (Vendors) to list and sell their products to customers (Buyers).

This Return Policy explains your rights and obligations regarding returns, refunds, and exchanges when you purchase goods through our platform. It complies with UK consumer protection laws, including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and GDPR (UK & EU General Data Protection Regulation) concerning your personal data.

2. Scope of This Policy

This policy applies to all purchases made on Shopmovies.co.uk.
Please note:

  • Each Vendor is responsible for fulfilling, handling, and processing returns for their products.

  • Shopmovies acts only as an intermediary platform connecting Vendors and Buyers.

  • However, we monitor all transactions to ensure Vendors comply with this policy and applicable consumer laws.

3. Eligibility for Returns

You may request a return if:

  1. The product is faulty, damaged, defective, or not as described.

  2. You change your mind within 14 days of receiving the product (Right to Cancel under UK Consumer Law).

  3. You receive an incorrect item or the item arrives late due to Vendor error.

Items not eligible for return include:

  • Digital downloads or software once accessed or activated.

  • Personalised or custom-made items.

  • Perishable goods (e.g., food, flowers).

  • Health, hygiene, or intimate items if the seal is broken.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact the Vendor directly through your Shopmovies account dashboard within 14 days of receiving your order.

  2. Clearly state the reason for your return and provide supporting evidence (e.g., photos for damaged goods).

  3. The Vendor will provide instructions for return shipping or collection.

  4. Ensure the product is returned unused, in its original packaging, and with all tags and accessories.

If you do not receive a response from the Vendor within 5 working days, please contact us at contact@shopmovies.co.uk for assistance.

5. Refunds

  • Refunds are processed after the Vendor confirms receipt and inspection of the returned item.

  • Approved refunds will be issued to your original payment method within 7–14 business days, depending on your bank or payment provider.

  • If the return is due to Vendor error (wrong or defective item), you will receive a full refund including shipping costs.

  • If the return is due to change of mind, you may be responsible for return shipping costs.

6. Exchanges

Where possible, Vendors may offer exchanges for faulty or incorrect items. If an exchange is not possible, a refund will be issued instead.

7. Vendor Responsibilities

All Vendors on Shopmovies.co.uk are required to:

  • Comply with UK consumer rights laws and this Return Policy.

  • Provide clear return instructions and contact information.

  • Process refunds and replacements promptly and fairly.

Failure to comply may result in suspension or removal from the platform.

8. Shopmovies’ Role

While Shopmovies is not directly responsible for Vendor transactions, we:

  • Monitor disputes between Buyers and Vendors.

  • Step in to mediate when necessary.

  • Reserve the right to issue refunds on behalf of Vendors where consumer law requires it.

9. Data Protection and Privacy

We are committed to protecting your privacy under the UK GDPR and Data Protection Act 2018.

  • Any personal data collected during a return or refund process will be used solely for processing your request.

  • We will not share your data with third parties other than the relevant Vendor or payment processor necessary to complete your return.

  • For more details, please see our Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Return Policy or a specific order, please contact us at:
Email: contact@shopmovies.co.uk
Address: Satellite Town, Lagos

11. Updates to This Policy

We may update this Return Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website, and updates take effect immediately upon posting.

12. Governing Law

This Return Policy and any disputes arising under it shall be governed by and interpreted in accordance with the laws of England and Wales, without prejudice to your statutory consumer rights.